Venice is very unique place! In September 2014, me and Jasmina went there for one week vacation. Because of its architecture and many bridges that connect the streets in Venice, we spent many hours searching what would be the best place to stay, how are the connections with the public buses and vaporetos in aim to plan our trip best. All in all we managed to see many places and enjoyed our stay in Venice, although the poor accessibility was an issue to see some parts of the city.
Here are some details which can help you in planing your trip in Venice.
We arrived at Treviso airport and used ATVO bus services to go to Venice. Not all buses are wheelchair accessible, but on request they would send wheelchair accessible bus. The hotel where we stayed contacted ATVO few days in advance and everything was organized fine.
Public buses are mainly wheelchair accessible, but from our own experience its very unlikely that the driver would open the ramp. We had bad experience with buses runing in the area of Mestre. The only bus line we were able to use was the one that goes from Mestre main train station to Piazzale Roma, No.2.
Contrary to our experience with buses, the vaporetto transport was functioning very well. We were able to see many places, using different lines of the vaporetto transport. Be aware that not all docks are wheelchair accessible. Open the file for more details:
During our stay we also went to Verona, by train. To be able to use the train, we were supposed to arrange it few days in advance the assistance. You can do it by calling the number: 800906060. Because the operator speaks Italian, person from the hotel where we stayed made the call for us.
We were accommodated in Mestre, which is located very close to Venice. We stayed in Hotel Adria, which provides facilities for wheelchair users. Highly recommended hotel, not just because of the facilities but the staff was very helpful with information and everything. Although the closes bus stop is very close to the hotel, the buses that were driving to Venice never opened ramp for us. The solution we found was to go every day to the main station, which was about 700 meters away from the hotel, to take bus number 2 which always open the ramp for us. All in all, using the buses in Venice for wheelchair users was limited.
There are wheelchair accessible toilets at many of the ports, including Piazzale Roma. Please see the map with WC remarks.
Wheelchair accessibility in vaporetto
Wheelchair accessibility in train